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Presently, LLMs lack rich imagery and content, such as photos of the spaces and features, that consumers typically demand when making hotel bookings, Kletzel said., on the other hand, has rapidly broadened in current years.
Beyond the guest experience, agentic commerce has the prospective to move the method hotel companies' client service groups operate and are structured, Klein said. "Will there be some corporations that discover the chance to lower personnel? Yes," Klein said. However brands that believe in excellent client experience and service will learn that AI might help their representatives "get involved in more complicated, more business-critical discussions that assist grow business." In 2025, Hyatt reduced staff by around 30% across its guest services and assistance teams "in response to the developing nature of visitor questions and moving company needs," per the company.
This year, numerous collection brands that introduced in 2025 will continue to expand. Extra brand-new brands and partnerships, particularly in the lifestyle sector, will likely debut as well, according to hospitality professionals. In 2025, Marriott released 2 collection brand names: Series by Marriott, playing in the high end space in the U.S., and Outdoor Collection, solely concentrated on outside lodgings in destinations near national forests, deserts, ski locations and coastlines.
Marriott's Outdoor Collection uses distinct accommodations in locations near nationwide parks, deserts, ski locations and coastlines. Thanks To Marriott International Wyndham Hotels & Resorts revealed its Dazzler Select brand extension targeting independent hoteliers in the economy way of life sector. And IHG Hotels & Resorts touted its own upcoming upper-tier collection brand name during third-quarter profits.
Hilton's Beginning Collection, specifically, has more than 60 hotels in the works across the U.S. and Canada, Kevin Osterhaus, president of lifestyle brand names at Hilton, informed Hotel Dive. Beginning is presently checking out possible brand-new areas in San Diego, Los Angeles and Virginia Beach, Virginia, in addition to markets in New Mexico and Colorado in 2026, Osterhaus said.
"Collection brand names are appealing since they use the finest of both worlds: Owners keep the distinct DNA of their property, while opening global distribution, earnings management, commitment and support. Kevin Osterhaus President of way of life brands at Hilton From the visitor perspective, independent store hotels are desirable because they provide authentic experiences, Gabriel Perez, chief running officer of accommodations at The Indigo Road Hospitality Group, informed Hotel Dive.
As for why the hotel companies are chasing independents in the way of life sector, "it's not about the visitors. It's about developing sub-brands within their own brand names to please financiers' needs and to please owner and designers' objectives," Perez stated. This, in turn, puts even more pressure on hotel companies "to produce brands, micro brand names and subsets of brand names in order to broaden their footprint of existing assets," Davis stated.
Hilton's collection brands' "unique positioning and storytelling continue to drive interest across chain scales," Osterhaus stated. According to Bobby Molinary, Marriott's primary development officer for select brand names, interest in Marriott's brand-new collection brands comes amidst a difficult high-cost-of-construction environment that has actually made it "increasingly difficult to build brand-new hotels." Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership community and designers who "are continuously trying to find methods to grow, and conversions represent a path for development," Molinary said.
This year, Hilton prepares to stay "extremely active in the lifestyle space through tactical collaborations, new signings and ongoing growth of our present brand names," Osterhaus said. Another growing area is the high-end section.
That trend is anticipated to continue in 2026 as luxury customers drive travel costs and hotel bookings in the middle of a wealth bifurcation at play in the market. "High-net-worth tourists are anticipated to stay one of the most reliable motorists of worldwide travel spending next year," Giray Boran, managing director of BLG Capital, told Hotel Dive.
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