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Presently, LLMs lack abundant images and content, such as pictures of the spaces and features, that consumers generally require when making hotel bookings, Kletzel said., meanwhile, has rapidly broadened in current years.
Beyond the visitor experience, agentic commerce has the possible to move the method hotel business' client service groups operate and are structured, Klein stated. "Will there be some corporations that discover the chance to lower personnel? Yes," Klein stated. Brand names that believe in great consumer experience and service will discover that AI might help their representatives "get involved in more complex, more business-critical discussions that assist grow the organization." In 2025, Hyatt lowered staff by roughly 30% throughout its visitor services and assistance groups "in action to the progressing nature of guest questions and moving service requirements," per the company.
This year, numerous collection brands that launched in 2025 will continue to broaden. Additional brand-new brands and collaborations, particularly in the lifestyle sector, will likely debut as well, according to hospitality professionals.
Marriott's Outdoor Collection offers distinct lodgings in locations near nationwide parks, deserts, ski areas and shorelines.
Hilton's Start Collection, particularly, has more than 60 hotels in the works throughout the U.S. and Canada, Kevin Osterhaus, president of lifestyle brands at Hilton, told Hotel Dive. Beginning is currently exploring possible brand-new places in San Diego, Los Angeles and Virginia Beach, Virginia, along with markets in New Mexico and Colorado in 2026, Osterhaus said.
"Collection brands are appealing due to the fact that they provide the finest of both worlds: Owners keep the special DNA of their property, while opening worldwide circulation, revenue management, commitment and assistance. Kevin Osterhaus President of lifestyle brand names at Hilton From the visitor viewpoint, independent boutique hotels are desirable since they provide genuine experiences, Gabriel Perez, primary running officer of accommodations at The Indigo Road Hospitality Group, told Hotel Dive.
As for why the hotel business are chasing independents in the way of life sector, "it's not about the visitors. It's about producing sub-brands within their own brands to satisfy investors' needs and to satisfy owner and developers' goals," Perez said. This, in turn, puts even more pressure on hotel companies "to develop brands, micro brand names and subsets of brand names in order to expand their footprint of existing assets," Davis stated.
Hilton's collection brand names' "distinct positioning and storytelling continue to drive interest across chain scales," Osterhaus stated. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership community and developers who "are continuously looking for methods to grow, and conversions represent a course for development," Molinary stated.
This year, Hilton prepares to remain "really active in the lifestyle area through strategic collaborations, new finalizings and continuous development of our existing brand names," Osterhaus stated. Another growing space is the luxury section.
That pattern is expected to continue in 2026 as luxury customers drive travel costs and hotel bookings in the middle of a wealth bifurcation at play in the market. "High-net-worth travelers are anticipated to stay among the most trusted drivers of international travel costs next year," Giray Boran, managing director of BLG Capital, informed Hotel Dive.
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